Refund and Returns Policy

At hocodress.shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below to understand our process.

Returns

  • Eligibility for Returns:
    Items can be returned within 30 days of delivery. To be eligible for a return:

    • The item must be unused, unworn, and in its original condition.
    • The item must be in the original packaging with all tags attached.
    • Proof of purchase is required.

  • Non-Returnable Items:

    • Items marked as final sale or clearance.
    • Customized or personalized items.
    • Intimate apparel (e.g., undergarments) for hygiene reasons.

Refunds

  • Refund Process:
    Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process a refund to your original payment method.

  • Refund Timeline:
    Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

  • Shipping Costs:

    • Original shipping costs are non-refundable.
    • Customers are responsible for return shipping unless the item received was damaged or incorrect.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please:

  1. Return the original item for a refund.
  2. Place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at Support@hocodress.shop within 7 days of delivery. Provide:

  • Your order number.
  • A clear photo of the damaged or incorrect item.

We will provide a replacement or full refund, including shipping costs, for such cases.

How to Start a Return

  1. Contact us at Support@hocodress.shop with your order details and the reason for the return.
  2. Our team will provide you with a return authorization and instructions.
  3. Ship the item back to the address provided.

Contact Us

For questions or concerns about our Refund and Returns Policy, reach out to us:
Email: Support@hocodress.shop

We appreciate your business and are here to ensure a seamless shopping experience!